Title: Stewardship Officer
Reports to: Deputy Director of Development
STATUS: Full-time, Salary, Exempt
The Stewardship Officer will work with the Development and Marketing teams to develop and implement a comprehensive stewardship system that appropriately and consistently promotes interaction with and recognition of donors at all levels. He/she is also responsible for developing excellent content for marketing materials, donor acknowledgements and other donor communications. The Stewardship Officer will proactively inform donors about their impact and provide Veteran updates, and support team members in segmented donor outreach. The Stewardship Officer must possess exceptional database and account management, communication, and individual strategy expertise and is must be well versed in donor stewardship options.
Duties and Responsibilities:
- Develop and implement an annual plan for stewardship strategies that strengthen engagement and long-term relationships with donors.
- Ensure details of stewardship plan are compiled and communicated to all involved parties, and that the plan is documented, implemented and efforts are recorded in the established donor database (Raiser’s Edge).
- Write personal acknowledgment and stewardship letters for signature by development staff, HFOT executive team, and board members.
- Work in partnership with staff throughout HFOT to identify and develop recognition opportunities.
- Prepare summaries that serve as background for executive meetings and conversations with donors.
- Work with marketing staff to create and distribute stewardship materials and collateral for segmented audiences.
- Support a process that prompts executives and assists them in maintaining personal contact with major donors and volunteers.
- As needed, plan, manage and execute meetings and events that advance donor involvement, cultivation and stewardship for major gifts.
- Supervisory Responsibilities: this position will supervise the Stewardship Coordinator.
- Oversee donor acknowledgement procedures, Leadership Society program, and the monthly giving program Operation Lasting Support (OLS) administrative tasks.
- Due to the nature of the work environment, it is required that all staff members perform duties beyond their job description, such as, but not limited to, answering phone, taking messages, and helping other employees when assistance is needed.
- Provide assistance to Development team when applicable.
- Serve on internal HFOT committees as necessary.
- Other duties as assigned.
- Compatibility with the HFOT culture: HFOT is a dedicated, loyal, and cohesive team, led by skilled and versatile leaders, focused on excellence, ethical conduct and the quality of the services we provide.
- Bachelor’s degree or equivalent work-experience in stewardship and event planning.
- 3+ years of experience working in a Development Office.
- Candidate should be a subject matter expert in current stewardship industry standards and best practices at other organizations for stewardship planning and operation.
- Candidates must have excellent interpersonal skills including but not limited to verbal and written communication, organizational, negotiation, and leadership skills as well as have outstanding attention to detail.
- Candidate must be customer service oriented having a friendly and professional speaking voice with strong phone etiquette skills, a positive and energetic attitude, and strong desire to meet goals and commitments.
- Must be a team player and have the ability to work with a diverse group of individuals (HFOT executives, corporate leaders, Veterans, staff and volunteers) in a team environment and be self-motivated.
- Excellent time-management skills with the ability to simultaneously manage multiple projects and meet deadlines. Ability to independently initiate projects and activities, and set priorities.
- Able to work flexible hours, including evenings and weekends.
- Proficient in the use of computers, office equipment and software proficiency in Word, Excel, and Power Point. Knowledge and experience in fundraising databases; Raiser’s Edge experience is preferred.
- Dedication, motivation, drive, ambition, and commitment to the job at hand.
- Flexible, discreet and able to maintain confidential information and knowledge of correct protocol for specific situations.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- Work is normally performed in a typical interior/office work environment.
- Must be able to lift 25 lbs.
- Commensurate with experience
- Health/Dental Benefits, 401k Plan with match, Paid Holidays, Vacation, Life and Disability Insurance, Company Apparel
- Location: 6 Main Street, Taunton, MA 02780;
- Web Site: https://www.hfotusa.org
Homes For Our Troops is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to sex, pregnancy, gender identity, sexual orientation, parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other status protected by law.